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Welcome to More4Lingerie.co.uk
The Uk's sexiest lingerie website.
Questions
Why Can’t I Check the Status of My Order or Log In To My Account?
| Answer: Customers that decide not to set up an account during the checkout procedure are unable to check the status of an order or log in to an account, this facility is only available to customers that have elected to create an account at the time of checkout. |
Why Have I Not Received a Reply to My email?
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Answer: In some cases emails sent by More4Lingerie get filtered out by email clients as TRASH or SPAM and are not automatically visible, this very often leads the customer to believe that their questions have not been answered. To avoid this, please check to see if your email client has filtered the More4Lingerie reply. To stop this from happening, simply add the email address to your address book. |
What Does My Order Status Mean?
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Answer: We have the following order statuses: Awaiting Payment: You have purchased through our checkout and have paid with one of our secure payment providers, we are awaiting confirmation from our payment provider that the transaction is successful. Payment Processed: Your payment has been triggered as successful with our payment providers. We are now processing your order. Shipped: Your order has been processed and the item(s) have been dispatched. Please note some products with different lead times may be processed and dispatched individually and therefore will arrive separately. You may also receive the following notifications: Cancelled: We reserve the right to cancel an order at any time, for any reason at our discretion. We will notify you of any such cancellation. Refund: Your order has been refunded, this may be in conjunction with a refund or order cancellation. |
Why Has My Payment Been Rejected?
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Answer: With the ever-increasing problem of credit card fraud and identity theft, More4Lingerie uses World Pay as a secure payment method and they will perform several checks on the payment details you enter prior to approving the payment. We apologise if this causes any inconvenience, however the security of our customers is a priority.
When you enter your credit/debit card details, please be sure to fill out ALL of the required fields. Common causes for payment failure include: incorrect card number or type, incorrect expiry date, incorrect start date, incorrect security code. If all of these have been entered correctly and payment is still not accepted, it is possible that the billing address entered on your order is not the same as the address to where the credit/debit card is registered, in this instance, please edit the billing address and resubmit payment information. Should your payment still not be accepted after trying the above then please contact us by telephone Monday to Friday 10am - 4.00pm on 0845 643 6096 and we will process your order manually. |
If I Have A Question, Who Do I Ask?
| Answer: If you have any questions please contact us via email at customerservices@XXXX.com. You can also try our online chat facility and talk to one of our online operatives, alternatively contact us by telephone Monday to Friday 10.00am - 4.00pm on 0845 643 6096 |
How Can I Pay For My Order?
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Answer: At More4Lingerie we accept all major credit and debit cards through our secure payment providers (Paypal, Google Checkout or WorldPay). For VISA Electron cards please select VISA from the payment options. For SWITCH cards please select SOLO from the payment options. |
If An Item Is Faulty Can I Exchange It?
| Answer: All our products are checked for quality, however, should the goods delivered to you prove to be faulty, please follow our returns procedure. |
Can I Exchange An Item If It Is Not Suitable?
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Answer: All goods supplied by More4Lingerie are covered by our returns policy which can be viewed on our website. |
How Quickly Can I Expect To Receive My Order?
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Answer: Here at More4Lingerie, all stock values and delivery times are shown on the item being purchased. We aim to send all orders out within 24hr (stock levels permitting), except for orders taken over the weekend or outside of office hours, where they will be processed on the following working day. Deliveries usually take 2 - 5 working days in the United Kingdom. Out of stock items are included with our weekly manufacturer orders which are placed every Tuesday. These orders are processed and delivered to More4Lingerie within 7-14 working days, at which point they are dispatched from us to the customer. |
Does More4Lingerie Deliver Outside the UK?
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Answer: More4Lingerie delivers to EU Countries and the rest of the world. You will be prompted for the correct shipping method at the checkout according to your geographic location, charges will vary according to your location. |
How Will My Purchase Be Shown On My Credit Card / Bank Statement?
| Answer: Your purchase will be shown on your credit card / bank statement as More 4 UK XXXX |
Is It Safe To Enter My Credit / Debit Card Details?
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Answer: At More4Lingerie, all credit card and debit card transactions go through a secure socket layer (SSL) with our chosen payment providers. This SSL means that all your details are kept safe and secure, encrypting all data sent during the order process. All our credit / debit card transactions are handled by World Pay, Google Checkout and Paypal. We do not store any credit card information that you provide at time of purchase. |
How Discreet Are You?
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Answer: More4Lingerie is very discreet. All orders will be delivered in unmarked packages. All documents referring to your order will be placed inside the packaging, leaving no visible indication as to the contents. |
How can I contact you?
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Answer: We have 3 easy and convenient ways for you to contact us:
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Who is More4Lingerie?
| Answer: More4Lingerie is a website run by XXXX XXXX, a registered company in England & Wales, company number XXXX. We exist to provide quality and value to the UK consumer through any of our registered websites. |
